Paulo Jorge da Silva e Sousa Matos dos Santos
– 40 years old, Ph.D. Student, MBA, Mechanical Engineer, fluent in English, knowledge of French, Spanish and German.
– Experience on automotive Industry, Telecommunications, Computer Systems and pharmaceuticaldistribution.
– Experience as trainer, programmer, business analyst and team leadership of teams between 3 and 22 persons.
– Work on project management, systems integration, functional analysis, cost reduction, quality, activity control, sales.
– Knowledge of technologies: Linux, Server Management Web, SAP, CRM, Document Management, Data warehouse, among others.
From December 2007 to December 2008
Teleperformance has 4 call centres in Portugal with more than 1300 employees.
Process Management and Optimization
From April 2007 to November 2007
T.I. – Tecnologias de Informação
Head of Technical Support Department
Coordination of a team with team of 20 technical support engineers. The department was responsible for demonstrating the product, give training, install the software and hardware and configure the ArtSoft program at clients installations.
Since August 2005
www.100mp.com / www.1000megabytes.pt – Web Hosting services, web page and database creation
Around 250 clients and 5 servers.
April 2008 – Creation of the web page from the soccer school of Carlos Queiróz.
February 2008 – Constitution of the enterprise 1000 megabytes sociedade unipessoal.
From October 2002 to July 2005
ANF – Associação Nacional de Farmácias – Head of Administrative Service
Responsibility over 7 persons that do the control of pharmacies associates, changes of pharmacies ownership, monthly payments to pharmacies and all the correspondence.
From October 1999 until March 2002
From April 2001 to March 2002
Business Unit SBS – Siemens Business Service, Department ITS – Information Technology Services
Helpdesk manager (Call Centre; Field Service Technicians, Procurement; Machine Installation).
Coordination of a team with 22 persons that gives support to around 2 000 users in Alfragide, Charneca, Porto, Corroios and Sabugo.
Improvement of the service level from 60% to 96% fulfilling the agreed serviced levels. Reduction of average resolution time from 30 hours to 6,7. Remote resolution of almost 50% of the requests.
From October 1999 to April 2001
Central Area Organização e Estratégia Informática
B.T.A. – Business Technical Advisor for service areas
Areas: Electro medicine, House Appliances, IC (Phone Centrals, mobile phones), SBS-ITS (PC’s, servers and POS) and SI (Industrial Maintenance).
From April 1997 to September 1999
Systems Integration team on Information System department
From August 1995 to April 1997
Multi-disciplinary team of product cost reduction at Volkswagen/Ford – Palmela
From April to July 1995
Hypermedia Editorial Coordinator
From 1992 to 1995
Trainer and Teacher in 34 trainings on computer systems in 14 different places. Creation of 18 manuals.
Militar service. In 1993 organization of a course of training of trainers on computer aided design (390 hours) at Galileu.
From 1988 to 1992 ( During Engineer degree)
Laboratório de Tecnologias de Informação, Engª. Mecânica, I.S.T.
Support to computer users